Our Services

We offer a variety of services, tailored to meet the unique needs and challenges of your business. Our approach is sector-agnostic, meaning we bring our wealth of experience to any industry, focusing on delivering bespoke solutions to meet your specific needs.

Our Services

Professional Services

  • Consulting: Working in collaboration to understand your business challenges, identify gaps, and clarify objectives. Solution design can involve procedural, digital, or multi-faceted approaches.

  • Project Management: Managing each stage of the solution, from identification to implementation. This includes solution design, technology solutions, vendor management, RFPs, project delivery, and change management.

  • Business Analytics and Reporting: Expertise in crafting tailored reporting suites through SQL integration, delivering insightful analyses and actionable data in a user-friendly format.

  • Training and Facilitation - Bespoke Training and Facilitation solutions for your project, leadership or business requirements

Digital Solutions

  • Technology Roadmap: Aligning your corporate strategy to a suitable technology pathway for achieving your business objectives.

  • Solution Alignment: Customised technology solutions to meet your specific needs, such as customer management systems, work management systems, and more.

  • UC and CCaaS Implementations: Expertise in setting up Unified Communications and Contact Center as a Service solutions to streamline your business communications.

  • Technology Brokerage: Let us work for you, we identify your needs and then help you approach potential vendors for RFP and then present recommendations. - Brokerage services can be secured at no cost to your business as the fee is paid by the vendor.

Change and Optimisation

  • Contact Centre Growth Strategy: Facilitating the transition to 24/7 operations, whether in-house or outsourced.

  • Customer Experience Solutions: Extending your team through onshore outsourcing for better customer engagement.

  • DRP and BCP Solutions: Focused on Disaster Recovery Planning and Business Continuity Planning for critical contact centres.

  • Technology Readiness: Preparing your business for the integration of AI and machine learning technologies.

  • Future-Ready Leadership: Connecting leaders to future technology, providing insights on how technology can enhance staff engagement and reduce attrition.

  • Training and Facilitation - Change Training and Facilitation